Customer Service Excellence Mark

Customer Service Excellence (CSE) is a national quality mark that seeks to recognise organisations that have a truly customer-focused culture. It is also designed to promote continuous improvement. Therefore, through an annual audit, Fosters is assessed against a number of criteria, including customer insight, culture, information and access, delivery, and timeliness and quality of service.

With over 250 organisations accredited and only a handful of law firms included, we are also the only legal firm in Norfolk and Norwich to hold this accreditation* – something that reflects our ongoing commitment to listening, improving and putting our clients first.

*Information correct as of June 2026.